Refund & Return Policy
At Pix Plaza Studio, your satisfaction is our priority. Please take a moment to review our policy regarding refunds, returns, and exchanges for products and services.
New Products (Unopened)
We accept returns on new, unopened products within 14 days of purchase with RMA.
Eligibility Requirements:
- Must be in original packaging
- Unopened and unused and in sellable condition
- Receipt or proof of purchase required
- Merchandise Return Authorization (RMA) required
Refund Options:
- Original payment method
- Pix Plaza Studio gift card (store credit)
- Coupon of equal value for future purchases
Note: Returns past 14 days will not be accepted.
Open-Box or Used Products
All open-box and used items are sold as-is and are non-refundable.
- These items are tested and verified to be fully functional before sale.
- All sales on these products are final.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 5 days of receiving your item.
We may offer (after receiving the restaurant and examining the product):
- A replacement item
- Store credit via gift card or coupon
- A full refund (in cases where replacement is not possible)
Please include a description of the issue and photos when reaching out.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@pixplaza.com for questions related to refunds and returns.
Gift Cards & Coupons
- Gift cards and promotional coupons are non-refundable.
- Store credit issued as a refund does not expire.
- Cannot be redeemed for cash (except where required by law).
Photography Services
See our Service Cancellation and Refund Policy here
Need Help? Start a Return
To begin a return or report an issue, please contact us:
📧 info@pixplaza.com
📞 (228) 334-8000
📍 Or visit us in person at Pix Plaza Studio in Gulfport
We’re happy to help resolve any concerns and ensure your experience is a great one.